PODCAST: Creating the Feedback Loop


ON This episode…

The time is getting closer. The office is a little quieter than usual. Casual chit-chat has subsided, and everyone is abnormally consumed by their work. Everything is tense. It’s time for annual performance reviews. Heading into your boss’s office to discuss the ins-and-outs of how you’ve done in your job over the last year can be an intimidating experience, even if people are doing their jobs well. The issue is that these feedback sessions are so formal, and happen so seldom, that they’re ineffective. What if there was a way to make sure these conversations have a real, positive impact on the staff? In this episode, Margaret Richardson shares her professional experiences around measuring performance, success, and overall accountability. As the Chief of Staff to the CEO at Devex, her story is one that exemplifies how essential her role is, even when most of the work happens behind-the-scenes to ensure all staff members are performing at their best all the time. 

Some Questions I Ask:

  • Did you feel like you were the one for the Chief of Staff role at Devex? (4:53)
  • How did you bring yourself up to speed in your early days as the Chief of Staff? (9:55)
  • How do you measure performance, success, and overall accountability? (13:35)
  • What would be your advice to a Chief of Staff who wants to implement the tools that Devex uses? (20:30)
  • If you could talk to your past self, what would you tell them about the Chief of Staff journey? (24:17)

In This Episode, You Will Learn:

  • How Margaret ended up as the Chief of Staff at Devex. (2:30)
  • How Devex contributes to the global development industry. (6:47)
  • What tool Devex uses to track performance and goals. (14:12)
  • How performance reviews every two months positively impacts the culture of the company. (16:53) 
  • How Devex’s performance review system improves company efficiency. (21:23)

Margaret Richardson — Chief of Staff to the CEO at Devex

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